If you want to return your ordered items, you have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing us. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account.
Please include our return form in the package so we can easily process your return.
You can return your order by post yourself. The costs for return are not reimbursed. For pallets, etc., it is possible to have these collected from you, but we do charge an amount for this. Please contact us for this.
Pack your items well (where possible in original packaging) so that they arrive undamaged. Don't forget to include your return form!
Our return address is Kalkoven 5, 9351 NP Leek.
We use a number of guidelines for returns:
- Return products in their original condition and packaging as far as possible, and do not stick tape on products or on the packaging, only on the shipping box. In the event of damage or otherwise unsaleable products, we reserve the right to withhold part of the purchase amount in connection with depreciation.
- Has your order arrived defective, damaged or is there another problem? Please contact us before sending the item back, and possibly take a photo on which the damage is clearly visible.
- Return shipping costs are for your own account (exceptions are warranty issues and incorrect deliveries).
- Items that are supplied by the meter or centimeter, and are therefore cut to size (for example, fabric, profiles or rubbers) cannot be taken back.
- Returns without a return form or indication of sender are processed less quickly. This may delay the refund of the purchase amount.